The challenge
Bank tellers are faced with several tasks, each of which must be performed correctly. They need to know how to talk with customers as well as enter information in their software.
My role
- Met with Wachovia (now Wells Fargo) personnel
- Helped design the interface and interactivity
- Assisted in designing possible choices
- Designed the proper consequences for each choice
Approach
- Give learners options and show consequences
- Letting them practice with simulated software
- Used Videos, images, and text in the design
Selected Screens
