Case Study: Assisting home inspectors to use their pad software

FEMA Home Inspections

When there is a natural disaster, such as earthquake, high winds, or flooding, FEMA may be tasked to inspect the damaged homes and enter what they find in a pad application.

The challenge

It's not easy to detail the damage that has occurred to a home from a natural disaster. Not only do inspectors need to distinguish between new damage and that may have alread existed, they also need to document it correctly in the pad app they use.

My role

  • Met with FEMA personnel
  • Helped design the interface and interactivity
  • Approved instructional design decisions
  • Coded the entire simulation

Approach

  • A walk-through of each home to allow it to be inspected
  • Simulated software in an on-screen pad
  • Used smart coding to determine accuracy

Selected Screens

Project Video

Tools

  • Team management
  • Interaction design
  • Collaboration with subject-matter experts

Outcome

  • Trains how to inspect homes for damage
  • Simulates closely the software they use
  • Allows for a true understanding of the work